Returns & Exchanges: Satisfaction Guaranteed at Theodore Designs
At Theodore Designs, our priority is to ensure 100% customer satisfaction. We stand behind the quality of our products, which is why we offer a '15-Day Satisfaction Guarantee' for any damaged or faulty items. If the item is deemed to be non-faulty, it will qualify for an exchange or store credit, but not a refund. Our aim is to make sure you are completely satisfied with your Theodore Designs experience.
15-Day Satisfaction Guarantee
We proudly offer a '15-Day Satisfaction Guarantee' for all Theodore Designs Melbourne products purchased at www.theodoredesigns.com.au. You have 15 calendar days from the day you receive the item to initiate a return. Please note that terms and conditions apply. To be eligible for a store credit or exchange, the Theodore Designs Melbourne item must be returned with the original tags attached. A restocking fee of $10 per item (excluding applicable shipping and handling charges) may apply. Please note, custom-made products are not eligible for a refund by law.
For returns, we recommend shipping your item via an insured and 'signature required' delivery method. The item should be returned in its original condition, with the original tag and unaltered box. To initiate a refund, please send an email to email@example.com, stating your order or receipt number. Your refund will be credited to the same payment method used for the purchase. Kindly note that any custom-made products are not eligible for a refund.
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we are here to assist you with an online exchange, online credit note, or refund if the item is deemed faulty by the manufacturer. Please ensure that the returned item is in its original condition - unworn, unwashed, with all tags still attached. Any returned items received in a non-original state will be returned to the customer with a postage fee charge. Items that have a perfume or deodorant smell will also be automatically returned, so please take care when trying on your order. Postage fees will be charged accordingly.
Theodore Designs reserves the right to reject a return if it is not in a new condition or if it is a change of mind return. In the rare event that a return is rejected, the decision is final and not negotiable.
Before being sent out, all items undergo thorough inspection to ensure a high level of quality. In the event of a faulty item return, it will be inspected by our Quality Assurance Department and sent back to the corresponding manufacturer. If the item is deemed faulty due to manufacturing or fabric issues, Theodore Designs is happy to repair, exchange, or replace the goods. If none of these options are possible, a refund will be provided. However, if the item is deemed non-faulty, it will not qualify for a replacement, repair, or exchange and will be returned to you with re-delivery charges attached. Please note that postage is non-refundable.
Please be aware of the following:
- We reserve the right to refuse service to anyone.
- Store credit is given according to store policy.
- We do not provide credit for change of mind.