Exchanges and Returns

Theodore Mens Jewellery: Returns & Exchanges

At Theodore Mens Jewellery, we prioritize your satisfaction above all else. We're committed to ensuring 100% customer satisfaction, which is why we offer a '15-Day Satisfaction Guarantee' for any damaged or faulty items. If the item isn't deemed faulty, you can exchange it or receive store credit, but refunds are not offered. Our goal is to ensure you're fully content with your Theodore Mens Jewellery experience.

15-Day Satisfaction Guarantee :Enjoy our '15-Day Satisfaction Guarantee' for all Theodore Mens Jewellery products bought at www.theodoredesigns.com.au. You have 15 calendar days from receipt to start a return. Terms and conditions apply. To be eligible for exchange or store credit, the item must have original tags attached. A $10 restocking fee per item (excluding shipping charges) may apply. Custom-made products aren't refundable by law.

Return Process :For returns, we suggest using an insured, 'signature required' delivery method. Return the item in its original condition with the original tag and unaltered box. To start a refund, email info@theodoredesigns.com.au with your order or receipt number. Refunds will be credited to the original payment method. Note that custom-made products aren't refundable.

Returns Policy:We're dedicated to quality, and if you're unsatisfied with your purchase, we're here to help with an online exchange, credit note, or refund for faulty items. Ensure returned items are in their original condition - unworn, with tags attached. Items not in original condition will be returned to you with postage fees. Perfume or deodorant scents will also prompt automatic return. Postage fees apply.

Theodore Mens Jewellery reserves the right to reject returns not in new condition or for change of mind. In rare cases of rejection, the decision is final.

Faulty Items :All items undergo thorough inspection before shipment. Faulty items returned will be inspected by our Quality Assurance Department and sent to the manufacturer. If deemed faulty due to manufacturing issues, we offer repair, exchange, or replacement. If none are possible, a refund will be issued. Non-faulty items won't qualify for replacement, repair, or exchange and will be returned to you with redelivery charges. Postage is non-refundable.

Please Note:We reserve the right to refuse service. Store credit is subject to policy. We don't offer credit for change of mind.