Exchanges and Returns
We want you to be completely satisfied with your purchase. Here’s how our returns and exchanges work:
15-Day Satisfaction Guarantee
- Window: You have 15 days from receiving your order to request a return.
- Eligibility: Items must be in original condition with tags attached. Custom-made products are not eligible for refunds.
- Restocking Fee: A $10 fee per item may apply (shipping not included).
Return Process
- Method: Use an insured, 'signature required' delivery method.
- Condition: Return items in their original condition and packaging.
- Contact: Email info@theodoredesigns.com.au with your order number to start the return.
Returns Policy
- Exchange or Credit: For non-faulty items, we offer exchanges or store credit, but no refunds.
- Condition: Items must be unworn, with tags. Items not in original condition or with scents will be returned to you at your cost.
- Fees: Postage fees are not refundable.
Faulty Items
- Inspection: Faulty items will be inspected. If found faulty due to manufacturing issues, we’ll offer repair, exchange, or replacement. If none are possible, a refund will be issued.
- Non-Faulty Items: Non-faulty items returned will not be replaced or refunded and will be sent back to you with redelivery charges.
Additional Notes
- We reserve the right to refuse returns that do not meet our conditions.
- Store credit is subject to our policy. We do not offer refunds for change of mind.
For any questions or to initiate a return, please email us at info@theodoredesigns.com.au.
