Exchanges and Returns

Returns & Exchanges

We want 100% satisfied customers that is why, we do offer the ‘15-Day Satisfaction Guarantee’!

Our aim is to make sure you are completely satisfied With our Products. 

For all the Theodore Designs Melbourne products we offer a ‘15-Day Satisfaction Guarantee’ on all the purchased at www.theodoredesigns.com.au

If at any time in the first 15 days you are unsatisfied with your purchase you may return the order for a complete refund (excludes applicable shipping & handling charges).

 You have 15 calendar days (starting from the day you receive the item) to return the item(s). For a credit or refund, we accept Theodore Designs Melbourne with the original tags attached, and there is a restocking fee of $10 per item.

Your refund will be credited to the same payment method you used to make the purchase. Please note that, any custom made products we are not obliged by law to refund.

 

Returns
We recommend shipping your return item via an insured ‘signature required’ delivery method. The Item should be returned in “as-new” condition, with the original tag, together with the original unaltered box. Please send an email to info@theodoredesigns.com.au  regarding your refund, stating your order or receipt number.Don’t forget, we aren’t satisfied if you aren’t completely satisfied.

 

Returns Policy

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online exchange or online credit note Or refund, ( deemed faulty by the manufacturer).

If item arrives late it will NOT be accepted. Returns must be received in original condition - unworn, unwashed, with all tags still attached. Returned items not received in their original state will be automatically returned to the customer with postage fee charge. Items which smell of  perfume/deodorant will automatically be returned so please take due care when trying on your order, postage fee will be charged.
Theodore Designs reserves the right to reject a return if we conclude it is not in a new condition. In the rare event that a return is rejected the decision is final and not negotiable.

If an item is being returned, notification via email of your intention to return must be emailed, to info@theodoredesignscom.au, as soon as you receive the item. You must provide us with the following information
a. Date of Purchase
b. RA number (Return Authorization) (given when first notification email is received from customer)
c. Reason for return (faulty, wrong size, etc.)
The original receipt and RA number must in all cases accompany any returned goods, if not the return will not be accepted.
All returns must always be posted back via registered post. Theodore Designs does not take responsibility for items not received if a customer attempts to send an item to Theodore Designs via non registered post. Freight charges are non-refundable. 

Faulty Item

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
Upon a faulty item return it will be inspected by our Quality Assurance Department, then we send back to the corresponding manufacturer and if they deemed the item/s to be faulty due to manufacturing or fabric,
Theodore Designs is happy repair or exchange goods or replace. If none of the 3 prior option can be achieved we then refund. If deemed NOT to be faulty, it will not qualify for an replace,repair or exchange and will be returned to you with re-delivery charges attached. Postage is non refundable.