Returns & Exchanges
We want 100% satisfied customers that is why, we do offer the ‘15-Day Satisfaction Guarantee’!
Our aim is to make sure you are completely satisfied With our Products.
For all the Theodore Designs Melbourne products we offer a ‘15-Day Satisfaction Guarantee’ on all the purchased at www.theodoredesigns.com.au
If at any time in the first 15 days you are unsatisfied with your purchase you may return the order for a complete refund (excludes applicable shipping & handling charges).
You have 15 calendar days (starting from the day you receive the item) to return the item(s). For a credit or refund, we accept Theodore Designs Melbourne with the original tags attached, and there is a restocking fee of $10 per item.
Your refund will be credited to the same payment method you used to make the purchase. Please note that, any custom made products we are not obliged by law to refund.
We recommend shipping your return item via an insured ‘signature required’ delivery method. The Item should be returned in “as-new” condition, with the original tag, together with the original unaltered box. Please send an email to firstname.lastname@example.org regarding your refund, stating your order or receipt number.Don’t forget, we aren’t satisfied if you aren’t completely satisfied.
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online exchange or online credit note Or refund, ( deemed faulty by the manufacturer).
b. RA number (Return Authorization) (given when first notification email is received from customer)
c. Reason for return (faulty, wrong size, etc.)
All returns must always be posted back via registered post. Theodore Designs does not take responsibility for items not received if a customer attempts to send an item to Theodore Designs via non registered post. Freight charges are non-refundable.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
Upon a faulty item return it will be inspected by our Quality Assurance Department, then we send back to the corresponding manufacturer and if they deemed the item/s to be faulty due to manufacturing or fabric,